Photography and creative portfolio sites handle a unique type of sensitive data: images of people. Publishing photos of individuals, sharing client galleries, or using images for portfolio purposes all carry legal implications around image rights, model releases, and GDPR's provisions on biometric data. Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information. The OAIC (Office of the Australian Information Commissioner) enforces the law and can issue fines up to AUD $50 million for serious and repeated breaches.
Photography and creative portfolio sites handle a unique type of sensitive data: images of people. Publishing photos of individuals, sharing client galleries, or using images for portfolio purposes all carry legal implications around image rights, model releases, and GDPR's provisions on biometric data.
Data typically collected by Photography / Creative businesses: client contact info, project files, commissioned images, model release data, portfolio usage permissions, payment details
Under Australian Privacy Act, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Photography / Creative should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under Australian Privacy Act, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.