Coaches — whether life, executive, business, or wellness coaches — often work with clients on deeply personal matters: career struggles, relationship issues, mental health, and business failures. While coaching is distinct from therapy, clients share sensitive personal information in confidence. Your privacy policy must address session confidentiality, note-taking practices, and what happens to client data when the engagement ends. The United States has a sectoral approach to data privacy — no single federal law covers all businesses, but multiple laws apply depending on your industry and the data you collect.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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The United States has a sectoral approach to data privacy — no single federal law covers all businesses, but multiple laws apply depending on your industry and the data you collect. Key federal laws include COPPA (children's data), HIPAA (health data), GLBA (financial data), and CAN-SPAM (email marketing). FTC enforcement can result in significant penalties for deceptive data practices.
Coaches — whether life, executive, business, or wellness coaches — often work with clients on deeply personal matters: career struggles, relationship issues, mental health, and business failures. While coaching is distinct from therapy, clients share sensitive personal information in confidence. Your privacy policy must address session confidentiality, note-taking practices, and what happens to client data when the engagement ends.
Data typically collected by Coaching Business businesses: client name and contact info, session notes and coaching content, personal goals and challenges, audio/video recordings (if sessions are recorded), payment information, progress assessments
Under US, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Coaching Business should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under US, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.