WhatsApp Business API bots process phone numbers, message content, and conversation history — some of the most personal data a user can share. Meta's Business Terms of Service impose strict requirements on how WhatsApp Business API data can be stored and used. End-to-end encryption protects messages in transit, but once your bot receives and processes a message, you become a data controller responsible for that data under GDPR and other applicable laws. India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law.
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All sections are included and pre-filled for WhatsApp Bot businesses
Introduction
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Information We Collect
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How We Use Your Information
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How We Share Your Information
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Cookies and Tracking Technologies
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Data Retention
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Your Rights Under the GDPR
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Your California Privacy Rights (CCPA)
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Your Rights Under the DPDPA (India)
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Children's Privacy
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Data Security
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Third-Party Links
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Changes to This Privacy Policy
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Contact Us
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India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law. It applies to processing of digital personal data within India and to processing outside India if it involves offering goods or services to individuals in India. Significant Data Fiduciaries face enhanced obligations, and the Data Protection Board can impose fines up to ₹250 crore.
A Privacy Policy for WhatsApp Bot businesses must specifically address the following considerations that are unique to this industry. Unlike generic templates, your policy needs to reflect how whatsapp bot businesses actually collect and process data.
Data typically collected by WhatsApp Bot businesses: WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records
Yes. If you collect any personal data from users — including email addresses, analytics cookies, or payment information — you are legally required to have a Privacy Policy under Digital Personal Data Protection Act (DPDPA) 2023, IT Act 2000 (transitional). Non-compliance can result in significant fines.
A DPDPA-compliant Privacy Policy for WhatsApp Bot businesses must disclose: what data you collect (WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records), the legal basis for processing, data retention periods, and users' rights. Obtain free, specific, informed, and unconditional consent before processing personal data.
A WhatsApp Bot typically collects: WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records. Under DPDPA, each category of data must be explicitly disclosed in your Privacy Policy along with the purpose for collecting it and the legal basis used. Failing to disclose any collected data category is a violation.
Non-compliance with DPDPA requirements can result in regulatory investigations, enforcement actions, and reputational damage. Parental consent required for processing data of children under 18.